TERMS OF SERVICE

1. Agreement to Terms

By accessing our website at kerenza.com or scheduling appliance repair services with Kerenza Appliance Repair (“we,” “our,” or “us”), you agree to these Terms of Service. If you do not agree, please do not use our website or services.

2. Services

Kerenza Appliance Repair provides in-home appliance repair and maintenance services in the Oakland and East Bay area of California. Our services include diagnosis, repair, and maintenance of household appliances including but not limited to refrigerators, washers, dryers, dishwashers, ovens, and ranges.

We reserve the right to decline service at our discretion.

3. Service Appointments

Scheduling

Appointments can be scheduled by phone, email, or through our website contact form. Appointment times are confirmed subject to technician availability.

Cancellations and Rescheduling

We ask that you provide at least **24 hours’ notice** if you need to cancel or reschedule an appointment. Late cancellations or no-shows may be subject to a service call fee.

Access to Property

By scheduling a service appointment, you confirm that you have the authority to grant our technicians access to the property where the appliance is located.

4. Estimates and Pricing

Diagnostic Fee

A diagnostic/service call fee may apply for an initial assessment. This fee will be communicated to you prior to your appointment.

Repair Estimates

After diagnosing your appliance, our technician will provide an estimate for the repair cost. Work will not proceed without your approval of the estimate.

Final Pricing

Final pricing is based on the labor performed and parts used. Prices are subject to change if additional issues are discovered during repair that were not identified during the initial diagnosis.

5. Parts and Warranty

Parts

We use manufacturer-approved or equivalent replacement parts. Part availability may affect repair timelines.

Labor Warranty

We stand behind our work. Our labor carries a **90-day warranty** from the date of service. If the same issue recurs within 90 days of the repair, we will return to address it at no additional labor charge.

Parts Warranty

Parts may carry separate manufacturer warranties. We will provide documentation where applicable.

Warranty Exclusions

Warranties do not cover:

• • New or unrelated issues that arise after the service

• • Damage caused by misuse, power surges, or improper installation by others

• • Normal wear and tear
    
    

6. Payment

Payment is due upon completion of service. We accept cash, check, and major credit/debit cards. We do not extend credit terms unless separately agreed in writing.

Returned checks are subject to a returned check fee in accordance with California law.

7. Limitation of Liability

To the fullest extent permitted by law, Kerenza Appliance Repair shall not be liable for:

• • Incidental, indirect, or consequential damages arising from our services

• • Loss of food, property damage, or business losses resulting from appliance failure before, during, or after our service

• • Delays due to parts availability, weather, or circumstances outside our control

Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim.

8. Damage to Property

Our technicians take care when working in your home. In the unlikely event that damage occurs as a direct result of our technician’s negligence, please notify us within **48 hours** of the service appointment. We will work with you to address legitimate claims in good faith.

9. Customer Responsibilities

You agree to:

• • Provide accurate information about your appliance and the issue

• • Ensure safe and reasonable access to the appliance and work area

• • Inform us of any known hazards at the property

• • Be present or have an authorized adult (18+) present during the service appointment
    
    

10. Intellectual Property

All content on kerenza.com, including text, images, and logos, is the property of Kerenza Appliance Repair and may not be reproduced or used without written permission.

11. Privacy

Your use of our website and services is also governed by our Privacy Policy, available at kerenza.com/privacy-policy. By using our services, you consent to the data practices described in that policy.

12. Governing Law

These Terms of Service are governed by the laws of the State of California. Any disputes arising from these terms or our services shall be resolved in the courts of Alameda County, California.

13. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.

14. Contact Us

For questions about these Terms of Service, please contact us:

Kerenza Appliance Repair

Email: mail@kerenza.com

Website: https://kerenza.com

*These Terms of Service apply to services provided by Kerenza Appliance Repair in the Oakland and East Bay area of California.*