Privacy Policy
1. Introduction
Kerenza Appliance Repair (“we,” “our,” or “us”) operates the website kerenza.com. This Privacy Policy explains how we collect, use, and protect information you provide when you visit our website or contact us for appliance repair services.
We are committed to protecting your privacy and complying with applicable privacy laws, including the California Consumer Privacy Act (CCPA).
2. Information We Collect
Information You Provide Directly
When you contact us through our website, by phone, or by email, we may collect:
- Your name
- Phone number
- Email address
- Home or business address (for service scheduling)
- Appliance type and description of the repair issue
Information Collected Automatically
When you visit our website, we and our third-party partners may automatically collect:
- IP address and general location
- Browser type and operating system
- Pages visited and time spent on the site
- Referring website or search query
- Device type
This information is collected through cookies and similar tracking technologies.
3. How We Use Your Information
We use the information we collect to:
- Schedule and perform appliance repair services
- Respond to your inquiries and customer service requests
- Send appointment confirmations or service updates
- Improve our website and service offerings
- Comply with legal obligations
- Measure and improve the effectiveness of our advertising
4. SMS, Calls, and Mobile Messaging
A. SMS Consent
By providing your phone number and opting in, you consent to receive text messages from Kerenza Appliance Repair related to service appointments, reminders, service updates, account notifications, and customer support communications.
Message frequency may vary depending on service activity. Message and data rates may apply depending on your mobile carrier.
Consent to receive text messages is not required as a condition of purchasing any goods or services.
B. Opt-Out Instructions
You may opt out of non-essential text messages at any time by replying STOP to any message. For help, reply HELP, or contact us using the information in the “Contact Us” section below.
After opting out, you may receive a final confirmation message.
C. Phone Number Protection
We do not sell, rent, or share mobile phone numbers with third parties for their own marketing or advertising purposes.
Phone numbers are used only for service communications, appointment notifications, customer support, and related business communications.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
D. Calls
Calls to and from Kerenza Appliance Repair may be monitored or recorded for quality assurance, training, and record-keeping purposes. Where required by California law, you will be notified at the beginning of the call.
5. Google Ads and Analytics
Our website uses Google Ads and Google Analytics to understand how visitors find and use our site, and to show relevant ads to people who have visited our website.
These services use cookies and similar technologies to:
- Track website visits and user behavior
- Measure ad performance and conversions (e.g., phone calls, form submissions)
- Show our ads to you on other websites (remarketing)
Google may use this data in accordance with its own privacy policy, available at [https://policies.google.com/privacy](https://policies.google.com/privacy).
You can opt out of Google’s use of cookies by visiting [Google’s Ads Settings](https://adssettings.google.com/) or by using the [Google Analytics Opt-out Browser Add-on](https://tools.google.com/dlpage/gaoptout).
6. Cookies
We use cookies to improve your experience on our website. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our website.
Types of cookies we use:
- Essential cookies — required for basic website functionality
- Analytics cookies — help us understand how visitors use our site (Google Analytics)
- Advertising cookies — used to measure ad effectiveness and enable remarketing (Google Ads)
7. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service providers — third-party vendors who assist us in operating our business (e.g., scheduling tools, payment processors), subject to confidentiality agreements
- Legal requirements — when required by law, court order, or governmental authority
- Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Contact and service information is typically retained for up to 3 years.
9. Your Rights — California Residents (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act:
- Right to Know — You may request information about the personal data we have collected about you and how it is used.
- Right to Delete — You may request that we delete your personal information, subject to certain exceptions.
- Right to Opt Out — We do not sell personal information. If this changes, we will update this policy and provide an opt-out mechanism.
- Right to Non-Discrimination — We will not discriminate against you for exercising your privacy rights.
To exercise any of these rights, contact us at:
Email: mail@kerenza.com
Phone: (510) 520-7445
We will respond to verified requests within 45 days.
10. Children’s Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
11. Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
14. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Kerenza Appliance Repair
Email: mail@kerenza.com
Website: https://kerenza.com
*This Privacy Policy was prepared for Kerenza Appliance Repair and is intended to comply with California privacy law (CCPA) and applicable federal requirements.